The General Manager is the operational heartbeat of Alive and Well Austin — responsible for leading daily operations, building exceptional teams, and creating a culture where guests experience transformation and team members thrive.

This role demands both strategic leadership and hands-on execution. You’ll oversee everything from staff development and guest experience to facility operations and financial performance—all while championing our mission and values in every decision.

You’re the right fit if you:

• Lead with empathy and authenticity, inspiring others through your actions
• Thrive in operational complexity and love optimizing systems
• Build high-performing teams through coaching, accountability, and clear communication
• Are passionate about wellness and helping people live healthier lives

What You’ll Do

Lead Culture & People

• Champion our core values through every interaction, creating an inspiring and aligned work environment
• Build and develop a high-performing team culture with clear expectations and open communication
• Provide leadership to department heads (hospitality, nursing, therapy, housekeeping) and the Assistant Manager
• Recruit, hire, and onboard team members who align with our mission
• Conduct performance evaluations and provide ongoing coaching and development

Deliver Exceptional Guest Experiences

• Ensure every guest receives a personalized, seamless, and elevated experience from arrival to departure
• Personally address high-level guest feedback and concerns with professionalism and care
• Optimize service flow, staffing, and space utilization to create an effortless guest journey
• Continuously refine processes that enhance service quality and operational efficiency

Manage Daily Operations

• Oversee all operational aspects: scheduling, staffing, supplies, vendor relationships, and maintenance
• Ensure facility readiness through cleanliness, safety protocols, and regulatory compliance
• Manage payroll coordination, timesheets, and HR processes in collaboration with ownership
• Maintain financial accuracy by auditing charges, monitoring budgets, and identifying cost-saving opportunities

Drive Strategic Growth

• Partner with ownership and marketing teams to execute campaigns, promotions, and growth initiatives
• Provide regular reporting on business performance, team health, and operational insights
• Support off-site programs (e.g., corporate wellness partnerships) to ensure brand consistency
• Identify opportunities to expand service offerings and deepen guest engagement
• Cross collaboration with Clinic and Retail departments

What You’ll Bring

Leadership Experience: 5+ years in a leadership role within wellness, hospitality, healthcare, or service-driven business

People Leadership: Proven ability to build, develop, and inspire diverse teams with clarity and compassion

Operational Excellence: Strong understanding of scheduling systems, facilities management, P&L oversight, and cost controls

Strategic Mindset: Ability to balance day-to-day execution with long-term planning and vision

Technology Proficiency: Experience with MindBody, Deputy, G-Suite, or similar operational platforms

Communication: Excellent written and verbal communication skills, with the ability to navigate difficult conversations

Preferred Qualifications

• Experience in integrative wellness, functional medicine, or spa/hospitality environments
• Background in managing multi-location or growing businesses
• Familiarity with health compliance, licensing, and regulatory requirements
• Personal passion for health optimization and wellness

Physical Requirements

• Ability to work on-site full-time at our Austin location
• Occasional lifting up to 40 lbs for facility setup and support
• Ability to stand, walk, and move throughout the facility during shifts

Why Join Alive and Well

This isn’t just a job—it’s an opportunity to lead with purpose and make a tangible impact on people’s lives. At Alive and Well, you’ll:

• Lead a mission-driven business that transforms health and empowers people to thrive
• Work in a values-driven culture that prioritizes collaboration, growth, and service
• Grow as a leader in the fastest-growing sector of wellness and longevity
• Build and develop exceptional teams in a supportive, high-performance environment
• Access to wellness services and benefits that support your own health journey

How to Apply

If you’re ready to lead with heart and help build the future of integrative wellness, we’d love to hear from you.

Please submit your resume and a brief cover letter explaining:

1. Why you’re passionate about wellness and leadership
2. Your most significant leadership achievement
3. How you embody our core values in your work

Email: mbland@aliveandwell.health

Subject Line: General Manager – Austin

Alive and Well is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.