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Job description

Hospitality Assistant Manager / Spa Lead at Alive and Well is an 8000 sq ft wellness center, spa and functional medicine clinic. Our center includes a wide variety of services, holistic therapies, practitioners, supplements, pharmacy and more. Alive and Well core values such as Service in your Heart, Collaboration, and Team Work truly speak to the authentic culture at Alive and Well. We are seeking an Assistant Manager/Spa Lead that is of a similar mind set. If you are looking for an environment that has health and wellness from an integrative approach at the heart of who we are – plus a warm and friendly team environment than please read on.

Hospitality Assistant Manager

• Supporting the team with daily tasks and projects to completion.
• Remaining upfront with the team coordinating the flow of services through Hospitality.
• Functioning as the Hospitality Coordinator, the Assistant Manager will continue to check people in, check out, answer phones, and be responsible for opening & closing duties, etc.
• Assist the General Manager in resolving guest concerns and issues.
• Be an example of high-quality customer care for the team. Along with the General Manager coordinate & co-lead a Hospitality team meeting every 2 months at minimum.
• Coordinate team meetings with the therapists every 3 months (Massage, Acupuncture, Estheticians all done separately).
• Therapists scheduling – Ensure that all therapists are “booked out” into the future and that there are NO gaps.
• Declined report – Pull the declined report and ensure that it’s resolved.
• Analyze with the General Manager the sales report to determine which services are flourishing and which are not.
• General Manager and Assistant Manager will set up monthly meetings with the Marketing Director to determine future changes & programs that will impact the center – and to brainstorm future ideas.
• Assist the General Manager with hiring, job posts, initial interviews and the creation of “staff contracts” & on-boarding.

Special Projects

• Enhancing the membership program
• Work with the General Manager to up level the customer care and Hospitality experience.
• Evolve the presentation of our menus so that it is more appealing to the eye for guests – and best represents what we offer. Suggestions for the website. Ensure that website content is accurate and up to date.
• Work with the General Manager to maximize the retail space in both its appeal and profitability.
• Work with the General Manager on consulting projects i.e. creating a mini project.
• Work with the General Manager to execute community events & collaborations.

Spa Lead

• Managing the therapist’s schedules – ensuring that switches have been made and that scheduling reflects the change.
• Setting up and facilitating meetings with the therapists every 3 months at minimum (Massage, Acupuncture, Estheticians all done separately).
• Supporting the therapists with day to day needs and questions.
• Oversee each room and ensure that all supplies are ordered in a timely manner.
• Adjust décor and / or coordinate a deep cleaning in each spa room as needed.
• Work with guests that are doing rejuvenation spa retreats. Give them “extra” care and support onsite to provide a high-quality experience.
• Grow and evolve spa services within the center by making suggestions regarding promotions, protocols and upgrades.
• Regular follow up with spa services employees to ensure that they are following our protocols.
• Lead 90-day performance evaluations for feedback with therapists as well as Annual Reviews. Compensation discussions with General Manager.
• Work with the General Manager to promote and optimize memberships
• Post open spa positions promptly and conduct interviews to fill those positions in a timely manner.
• Complete tasks per the General Manager’s request in a timely manner and communicate completion so that next steps can be taken.
• When new services are implemented make sure that all Hospitality Staff are informed, and that the scheduling system is updated with the new pricing.
• The Spa Manager will also work at the Hospitality desk – coordinating services, checking in, checking out, and overall support of guest needs throughout the center.
• An established schedule will be created for “off desk” time. 2-3 hours at a time
• Printing sales reports and cost analysis periodically – every 6 months
• Make sure the website is up to date on the services we have and our therapists (headshot and bio)
• Ensure that all licensing is current and on file for the individual therapists and the facility at large.

Preferred Experience

• Bachelor’s degree or equivalent experience in a Health and Wellness/Spa field or within the Hospitality industry.
• 3 + years of experience in a leadership capacity and the ability to manage an exceptional team of talent, skill and heart.
• Proven track record of managing a team in a hospitality or spa management role that includes a variety of therapists.
• Med Spa management experience preferred
• Innovative and creative in ideas and inspiration that can elevate the center.
• Exceptional communication skills and the ability to stay present with staff and guests when multi-tasking.
• Proven ability to create strong relationships with individuals and teams.
• Ability to multitask with ease and presence.
• Salary Range (Based on experience) $50,000-$60,000
• Full time Position (Includes a weekend day)
• Please include a cover letter and resume.

Alive and Well Perks

Free sauna, free cold plunge, free red light

$30 classics IVs, $60 deluxe IVs $5 vitamin shots

Discounts for Acupuncture, Massage, Facials, Colon Hydrotherapy, Functional Medicine Visits, & more!

20% off supplements (part time), 40% off supplements (full time) Full time – Eligible for medical benefits after 90 days – 30 hours or more.

Hours of operation Monday-Saturday 8am-8pm & Sunday 10am-5pm. Shift scheduling may vary.

Job Type: Full-time

Salary: $50,000.00 – $60,000.00 per year

Benefits:

• Health insurance
• Paid time off

Experience level:

• 3+ years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Job Type: Full-time

Pay: $50,000.00 – $60,000.00 per year

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 4 years
• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Have you perused our webiste? Please tell us why you are drawn to working at Alive and Well.
• Please look at our address. How long of a commute would you have to Alive and Well?
• What would make you a good fit for the position you are applying to?
• We’d appreciate it if you could attach a cover letter to your resume.

Work Location: In person

Alive and Well Dallas is seeking full time and / or part time Hospitality Coordinators for our wellness center.

Alive and Well is the largest integrative functional wellness center and spa in Texas with a mission to Empower and Elevate Human Health so that those we serve can live from their highest purpose on the planet. To do this we offer a wide variety of holistic therapies, spa services, retail supplements / skin care products, functional medicine clinic services and pharmacy all under one roof. Our company core values such as “Service in your Heart” and “Collaboration / Team Work” truly speak to the authentic culture at Alive and Well. Not only do we support and elevate the guest in having a high-quality wellness experience – we also provide a work environment that has a family feel and a place you will truly look forward to coming to daily.

Alive and Well is seeking Hospitality Coordinators for our new Dallas location that appreciates an integrative approach as well as our core values.

Qualifications:

• Friendly, warm and hospitable with our guests
• Demonstrates a confidence and a passion for offering quality guest care
• Hospitality / customer service experience in a wellness environment a plus
• Ability to be flexible and go with the flow
• Willing to go above and beyond to make the guest experience a great one
• Truly enjoys being a team player and supporting a great work environment
• The ability to multi-task efficiently while maintaining presence and warmth with the guest
• Can easily navigate / learn computer software such as MindBody

Responsibilities:

• Checking in / checking out guests
• Sharing what Alive and Well offers with our curious guests
• Answering inquiries and scheduling appointments over the phone and in person
• Coordinate many different facets of the business from the Hospitality Desk
• Assisting IV Vitamin Therapy as guests call or arrive for appointments
• Supporting the practitioners i.e. acupuncturists and massage therapists
• Discussing additional enhancements and boosts with guests
• Assist with holistic therapies, laundry, and upkeep of the facility in general
• Opening and closing responsibilities

Hours: Full-Time and Part-Time positions available.

Monday – Saturday:

Opening Shift: 7:30 am to 3:30 pm

Mid Shift: 10 am to 2 pm or 11 am to 3 pm

Closing Shift: 11 am to 7 pm

Sundays:

Opening to Closing Shift: 9:30 am to 5 pm

Pay: $18-$19 per hour

Start date: This is a new Alive and Well location. Start date may vary. It is currently an opening date of mid-March.

Paid bi-weekly.

Alive and Well company perks:

• Free sauna, free cold plunge, free red light
• $30 classics IVs, $60 deluxe IVs
• $5 vitamin shots
• Discounts for acupuncture, massage, facials, hyperbaric
• Prescription discount
• 20% off supplements (part time), 40% off supplements (full time)
• Full time – Eligible for medical benefits after 90 days – 30 hours or more.

Job Types: Full-time, Part-time

Pay: $18.00 – $19.00 per hour

Benefits:

• Paid time off

Schedule:

• 4 hour shift
• 8 hour shift
• Day shift

Application Question(s):

1. Please visit our website and let us know why you’re drawn to working for Alive and Well.
2. Please look at our address. How long of a commute would you have to Alive and Well?
3. What would make you a good fit for the position you are applying to?
4. We’d appreciate it if you could attach a cover letter to your resume.

Work Location: In person

Alive and Well Dallas is seeking full time and / or part time Massage Therapists for our wellness center.

Alive and Well is the largest integrative functional wellness center and spa in Texas with a mission to Empower and Elevate Human Health so that those we serve can live from their highest purpose on the planet. To do this we offer a wide variety of holistic therapies, spa services, retail supplements / skin care products, functional medicine clinic services and pharmacy all under one roof. Our company core values such as “Service in your Heart” and “Collaboration / Team Work” truly speak to the authentic culture at Alive and Well. Not only do we support and elevate the guest in having a high-quality wellness experience – we also provide a work environment that has a family feel and a place you will truly look forward to coming to daily.

Alive and Well is seeking Massage Therapists for our new Dallas location that appreciates an integrative approach as well as our core values.

Qualifications:

• Licensed Massage Therapist with a valid license in the state of Texas (required) and 2 + years of experience in the field
• An appreciation for the intuitive, mental, emotional and spiritual components of whole health
• A caring and warm-hearted approach to guest interactions
• The desire to work within a supportive team environment

Responsibilities:

• ​​Conduct thorough client consultations assessing specific concerns and goals
• Provide personalized recommendations and developing a customized treatment plans for both home after care and future massage sessions
• Make recommendation on frequency of massage sessions and scheduling suggestions, Work to create client retention to fill schedule
• Suggest certain add-ons such as our Alive and Well signature CBD
• Discuss and educate clients on the benefits of enhancements and other at home tools
• Maintain good time management during sessions
• Maintain good time management in between session to assure room is ready for next client or next therapist
• Follow protocols creating the Alive and Well experience known by each client
• Maintaining equipment and cleanliness of space, communicating needs to manager for restock
• Maintaining accurate client records, documenting treatment details and progress for each client
• Collaborating with the team to ensure smooth daily operations and exceptional client experiences
• Maintaining Massage License and all continuing education required for license renewal.

Hours: Full-Time and Part-Time positions available.

Morning Shift: 8 am to 1 pm

Afternoon Shift: 1:30 pm to 7 pm

Open Monday – Sunday.

Commission: This is a commission-based position plus gratuity. 40% commission on the actual price of the service (note: price of the service varies based on member, non-member, etc). After 3 months, potential to increase to 45% commission.

Start date: This is a new Alive and Well location. Start date may vary. It is currently an opening date of mid-April.

Paid bi-weekly.

Alive and Well company perks:

• Free sauna, free cold plunge, free red light
• $30 classics IVs, $60 deluxe IVs
• $5 vitamin shots
• Discounts for acupuncture, massage, facials, hyperbaric
• Prescription discount
• 20% off supplements (part time), 40% off supplements (full time)
• Full time – Eligible for medical benefits after 90 days – 30 hours or more.

Job Types: Full-time, Part-time

Pay: $65.00 – $90.00 per hour

Benefits:

• Employee discount

Schedule:

• Afternoon shift
• Morning shift

Supplemental pay types:

• Commission pay
• Tips

Work Location: In person

Alive and Well is the largest integrative functional wellness center and spa in Texas with a mission to Empower and Elevate Human Health so that those we serve can live from their highest purpose on the planet. To do this we offer a wide variety of holistic therapies, spa services, retail supplements / skin care products, functional medicine clinic services and pharmacy all under one roof. Our company core values such as “Service in your Heart” and “Collaboration / Team Work” truly speak to the authentic culture at Alive and Well. Not only do we support and elevate the guest in having a high-quality wellness experience – we also provide a work environment that has a family feel and a place you will truly look forward to coming to daily.

Alive and Well is seeking a Colon Hydrotherapist that appreciates an integrative approach as well as our core values.

Qualifications:

• Colon Hydrotherapy Certification
• At least 2-3 year Colon Hydrotherapy Professional experience on a CLOSED Colonic Device.
• The ideal candidate would also be passionate about gut health and alternative approaches to healing.
• Someone with an understanding of a wide variety of health concerns and how Colon Hydrotherapy can be supportive.
• The ability to offer enhancements (implants) within the service a plus.
• Someone who is very patient, kind, compassionate and sensitive to our clients’ needs.
• Someone who can immediately put someone at ease and make them feel comfortable.
• The ability to understand your guests needs and suggest additional services in the center or functional medicine clinic that would benefit their health.
• The ability to truly be a team player and communicate well with others. Collaboration is key for us at Alive and Well.

Commission: This is a commission position. Commission is 35% on the service price plus gratuity. Commission range varies based on the service price. A therapist would receive $70-$115 per CH session (not an hourly position). That range includes the commission plus gratuity.

Schedule: 3-4 days per week – with one of those days being a Saturday. 9-5pm (This position would be full time at 30 hours or more)

Start date: This is a new location so the start date will vary. Currently the beginning of March 2024.

Company perks:

• FREE LED Red Light Therapy Sessions
• FREE Infrared Sauna Sessions
• Discounts on massages, acupuncture, facials, body sculpting and hyperbaric
• Prescription discounts
• $5.00 vitamin, mineral, antioxidant IM shots
• $30 / $60 dollar IV Vitamin Therapy
• 20% off supplements – part time
• 40% off supplements – full time

Please reply with a cover letter and resume for us to review.

Thank you! Alive and Well

Job Types: Full-time, Part-time

Pay: $70.00 – $115.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift

Supplemental pay types:

• Commission pay

Work Location: In person

Job Description

Alive and Well Dallas is seeking a Laser Hair Removal Professional.

Alive and Well is the largest integrative functional wellness center and spa in Texas with a mission to Empower and Elevate Human Health so that those we serve can live from their highest purpose on the planet. To do this we offer a wide variety of holistic therapies, spa services, retail supplements / skin care products, functional medicine clinic services and pharmacy all under one roof. Our company core values such as “Service in your Heart” and “Collaboration / TeamWork” truly speak to the authentic culture at Alive + Well. Not only do we support and elevate the guest in having a high-quality wellness experience – we also provide a work environment that has a family feel and a place you will truly look forward to coming to daily.

Alive and Well is seeking a Laser Hair Removal Professional that appreciates an integrative approach as well as our core values.

Description:

Certified Laser Hair Removal Professional: we are currently seeking a Certified Laser Hair Professional who has at least 2 years or more of experience to join our amazing team and center in providing high quality service within our wellness spa like environment.

Qualifications:

• Required Certified Laser Hair Professional…will consider Certified Laser Hair Sr. Technician with proven time, experience, and knowledge.
• Required Esthetician Certification
• Nurse Practitioner License a Plus
• Laser Safety Officer a Plus
• Proven experience and in-depth knowledge of Laser Hair Removal, (preferably with the Lutronics Clarity 2) various laser modalities and their applications, Microneedling, Advanced skincare treatments and modalities, products, and ingredients
• Advanced Med Spa experience a plus
• Strong understanding of skin anatomy, conditions, indications and contraindications for all aesthetics and laser treatments
• Clear confidence and experience making suggestions regarding a wide variety of skin care products
• A demonstrated ability confidently recommend other skin care enhancements within the service
• Excellent attention to detail and a commitment to delivering safe and effective treatments
• Strong communication skills to effectively explain procedures, address client concerns, and provide post-treatment instructions
• Exceptional interpersonal skills with the ability to build rapport and establish trust with clients
• Ability to work in a fast-paced environment while maintaining professionalism and delivering excellent customer service
• Flexibility to work evenings and weekends based on the needs of the spa
• Reliable transportation and willing to commute

Responsibilities

• Conducting thorough client consultations to assess their specific skincare concerns and goals
• Performing a variety of aesthetic treatments, including Laser Hair removal, Advanced Skin care facials and modalities
• Educating clients about skincare products, pre and post treatment maintenance routines
• Providing personalized recommendations and developing customized treatment plans
• Ensuring adherence to established treatment protocols and safety guidelines
• Maintaining accurate client records, documenting treatment details and progress
• Collaborating with the team to ensure smooth daily operations and exceptional client experiences
• Monitoring and maintaining all equipment, ensuring its cleanliness and properly functioning
• Upkeep, stock and cleanliness of spa room including communication with management on all necessary items needed for treatments
• Staying updated on the latest trends, techniques, and advancements in laser technology and aesthetic procedures

Salary:

$40-$90/hour depending on the service – plus gratuity

Could be a 20% or 30% on certain Esthetician services

Hours:

We will be offering Advanced Skin Care services Monday – Sunday.

Full time (and potentially part time) positions available. Likely to include one weekend day.

Perks:

• Free sauna, free cold plunge, free red light
• $30 classics IVs, $60 deluxe IVs
• $5 vitamin shots
• Prescription discount
• Discounts for acupuncture, massage, and facials
• 20% off supplements (part time) / 40% off supplements (full time

Work Location:

In person

Pharmacy Manager – Dallas

Alive and Well is an innovative integrative health and wellness center offering a wide variety of health and wellness products, treatments, and services to provide our customers with an elevated customer experience. Key services include spa services, holistic therapies, IV vitamin therapy, functional medicine clinic, full-service compounding pharmacy, and a wide range of professional grade supplements and beauty products.

We are seeking a licensed Pharmacist to help build our Pharmacy business in our new Dallas location. We are looking to hire a leader that is energetic, positive, knowledgeable, customer focused, that embraces our integrated health and wellness model and has experience with compounding and supplements. This person should be driven by building relationships with local providers, customers, as well as the Alive and Well team.

Qualifications:

• To perform this job successfully, you must be able to perform each essential duty satisfactorily and in alignment with Alive and Well values. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Your performance will be evaluated on the following throughout the year:

Customer Service

• Instill in Team Members the meaning and importance of customer service, along with the integrative model by training customer service basics and reinforcing positive behavior.
• Promote and monitor quality of service among staff through training and acting as a role model.
• Model business habits that promote an extraordinary environment.
• Empower staff to use their best judgment in all customer service matters.
• Be personally available to customers to address their questions or concerns.
• Drive initiatives and programs that result in a positive trend in increasing script count.

Leadership, Training and Team Member Development

• Maintain Team Member attitude and morale by recognizing outstanding performance and service.
• Promote education and training.
• Encourage Team Members to continue their professional development through education and training.
• Maintain training standards to ensure both product and systems expertise will improve store operations and allow for better customer service.
• Provide an “open door” policy where Team Members are free to express their concerns and feelings without fear of retribution or ill will.
• Provide consistent, balanced feedback to all Team Members and set goals to guide performance. Conduct job dialogues on a timely basis.
• Work closely with the General Manager to create a “One Team, One Voice, One Vision” environment for the whole store.
• Interface with the Retail Manager, creating a collaborative work environment.

Marketing

• As Alive and Well’s brand ambassador, work with Practitioners on outreach to local businesses and health professionals to develop long term relationships in the local community.
• Make 100% customer calls from the transfer report run weekly.
• Drive and participate in community events, i.e. health fairs, local street fairs, professional events that help raise awareness about Alive and Well and our mission to the public.
• Participate in community organizations, i.e. local neighborhood associations, community affairs groups, and/or community based health groups that can help increase local visibility and build relationships.

Administrative

• Maintain routine store systems such as pharmacy and register supplies.
• Complete schedules for team members 2 weeks prior to the start of the next period.
• Ensure that all Team Members are trained and follow HIPAA procedures and practices.

Budgeting/Fiscal Responsibilities

• Oversee all aspects of pharmacy financial operations: labor, expenses, sales and margin.
• Maintain labor hours, dollars and percentage on a weekly basis budgeted according to sales level.
• Discuss with Team and determine execution plan to meet or exceed the budgeted store sales and contribution targets.
• Ensure that the Team is aware of sales goals on a weekly basis. Meet 100% of sales goal weekly.
• Provide input in yearly budgeting process.

Sales, Merchandising, Inventory

• Maintain high merchandising standards.
• Make 100% “will call” and transfer prevention calls per week.
• Maintain a clean,stocked pharmacy.
• Install correct, scheduled pharmacy promotional signage and ensure professional look.
• Maintain standard returns and credits procedures.
• Organize, plan and lead physical inventory.

Requirements

• Bachelor or advanced degree in pharmacy. Hands-on experience and accountability for, managing gross margin, inventory, labor budgets and pharmacy expenses in a community pharmacy .
• Passionate and knowledgeable about retail pharmacy, health and wellness.
• Current and clear pharmacist license in the state in which the position exists.
• Recent experience in working with pharmacy systems including insurance.
• Strong proficiency with Word and Excel.
• Proven ability in Team Member development and retention.
• Basic business writing skills.
• Ability to preserve confidential information.
• Flexible availability, able to work weekends, holidays and extended days, evenings.

Physical Demands

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, you are regularly required to be on your feet, pulling product from shelves, counting pills, engaging with customers and Team Members, answering phones.
• Stocking and taking inventory will require you to stoop, reach and lift.
• At times, work schedules may exceed 50+ hours per week.
• You must be able to lift and move up to 50 pounds.
• Ability to make recommendations for supplements based on guests that present various ailments and symptoms
• Leadership qualities in buidling, training, developing a new team in a new location
• Self starter with high drive to succeed and is results driven
• Not afraid to roll up sleeves and posseses a whatever it takes approach to the business
• Is a creative problem solver with a natural sense of figuring out new solutions
• Collaborative by nature, team player, and works well with others
• Great listener, empathetic, and loves to mentor
• Strong passion for customer care and providing elevated customer service

Ability to commute/relocate:

• Dallas, TX 75201: Reliably commute or planning to relocate before starting work (Required)

Shift availability: depends on needs of the business

Work Location: 4205 Buena Vista Street, Dallas TX 75201

Edit

Job Type: Full-time

Pay: $70.00 – $75.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Supplemental pay types:

• Bonus opportunities

Ability to Commute:

• Dallas, TX 75205 (Required)

Ability to Relocate:

• Dallas, TX 75205: Relocate before starting work (Required)

Work Location: In Person